Privacy Policy

1. Scope

This policy applies to NetQuery tools and services that link to it, including the public website at https://netquery.tools, the NetQuery APIs, account and support interactions, and NetQuery apps made available through Microsoft Teams, Outlook, Microsoft 365, or AppSource.

Some services, such as Microsoft Teams, Microsoft 365, Microsoft Entra ID, Clerk, cloud hosting, email, analytics, and payment providers, may also process information under their own privacy notices.

2. Information We Collect

We collect information you provide directly, information generated when you use the services, and limited information provided by connected platforms.

• Account and contact information. Name, email address, authentication identifiers, company or tenant details, support messages, and preferences you provide.
• Diagnostic inputs. Domains, IP addresses, hostnames, selectors, ports, DNS record names, and commands you submit to NetQuery tools or APIs.
• Results and usage data. Tool results, status signals, timing, cache status, feature usage, request metadata, and error details.
• Registration lookup data. When you use the domain registration tool, we send the submitted registrable domain to the authoritative RDAP service or, where RDAP is not published, the compatible registry WHOIS service. Providers may return published registration contact fields. The browser shows that provider data only to the authenticated requester. Raw responses can include an individual's published name, postal address, email address, and phone number. Durable history excludes registrant contact details and raw provider responses.
• Device and log data. IP address, browser or client type, operating system, referring URLs, approximate location derived from IP address, timestamps, request URLs, and security events.
• Support information. Screenshots, tenant or app details, issue descriptions, and other information you send to us for support.

3. Microsoft Teams And Outlook Data

When you use the NetQuery app in Microsoft Teams, Outlook, or supported Microsoft 365 surfaces, Microsoft sends activity data to NetQuery so we can authorize the request, run the requested lookup, return a result, troubleshoot failures, and understand installation and usage.

Depending on what Microsoft provides in the activity payload, we may process and log the following operational audit fields:

• Microsoft tenant ID, tenant name, Teams user ID, Microsoft Entra object ID, display name, email address, and user principal name.
• Conversation, team, channel, and activity identifiers, including whether the request came from personal chat, group chat, a team, Outlook, or another supported Microsoft 365 surface.
• The command and diagnostic input you submitted, parsed command type, lookup result status, elapsed time, cache hit status, and related telemetry needed to operate the service.
• App lifecycle events that Microsoft sends to the bot, such as member added or member removed events.

We do not log Microsoft bearer tokens, app secrets, or raw authorization headers. We do not use Teams or Outlook user identifiers for advertising.

4. How We Use Information

• Provide DNS, email, SMTP, and network diagnostic results.
• Authenticate users and authorize app or API requests.
• Operate, monitor, secure, debug, and improve the services.
• Investigate abuse, fraud, reliability issues, and errors.
• Respond to support, privacy, legal, and administrative needs.
• Measure aggregate usage trends, feature adoption, latency, and service health.

5. How We Share Information

We do not sell personal information. We share information only as needed to provide and operate NetQuery, comply with law, or protect the services.

• Service providers. Hosting, logging, analytics, authentication, email, support, payment, security, and infrastructure providers process information for us.
• Microsoft platform services. For Teams, Outlook, Microsoft 365, AppSource, Azure, and Entra ID integrations, information may be exchanged with Microsoft to deliver app functionality and platform administration.
• Legal and safety needs. We may disclose information to comply with applicable law, enforce terms, detect abuse, or protect rights, safety, and service integrity.
• Business transfers. If NetQuery is involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction.

6. Retention

We keep personal information for as long as needed to provide the services, maintain security and reliability, resolve support issues, comply with legal obligations, and enforce our agreements. Operational logs and telemetry are retained for limited business and security purposes unless a longer period is required for incident response, legal, or compliance needs.

Bounce messages you paste

A non-delivery report pasted into the bounce analyzer, on the website or in Microsoft Teams, is processed in memory for that one request and is not stored. It is not written to our result cache and it is not sent to our telemetry. Because a bounce is usually somebody else’s correspondence, the analyzer records only derived facts about the outcome — the shape of the report, the SMTP and enhanced status codes, the identified cause, and how long the analysis took. Recipient addresses, subject lines, message identifiers, header contents, and the pasted text itself are never included.

Successful domain-registration responses are held in the browser service cache for up to five minutes (confirmed RDAP absence for up to one minute). Partial registration responses and recognized negative responses may be cached for up to one minute. These in-memory entries can include the provider's published raw registration data. When registration history is enabled for a tool, its normalized non-contact state may be retained for up to 24 months; current stream metadata is retained until it is purged. Raw RDAP and WHOIS responses are not stored in history.

7. Security

We use technical and organizational safeguards designed to protect information from unauthorized access, loss, misuse, and alteration. No internet service can be guaranteed to be completely secure, so you should avoid submitting secrets such as passwords, API keys, private keys, or private certificate material to NetQuery tools or support channels.

8. Your Choices And Rights

Depending on your location, you may have rights to access, correct, delete, restrict, object to, or receive a copy of personal information we process about you. You may also have the right to withdraw consent where processing is based on consent.

To make a privacy request, contact [email protected]. We may need to verify your identity before responding. If your data comes from a Microsoft tenant, we may also ask you to work with your tenant administrator.

9. Children

NetQuery is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us so we can review and delete it where appropriate.

10. Updates

We may update this policy from time to time. The updated version will be indicated by the "Last updated" date above, and the updated policy will be effective when posted unless otherwise stated.

11. Contact Us

NetQuery, LLC
Privacy: [email protected]
Support: [email protected]
Support page: https://netquery.tools/support